Signin
How to work the Return Order System in the TMDSuite?
Return Order System in TMDsuite
The Return Product System in TMDsuite helps shopkeepers handle customer product returns smoothly and adjust stock and financials automatically.
Navigate to:
POS Screen → Return Order
Step-by-Step Process
1. Search for the Invoice
Enter the Invoice Number or order ID from the original receipt.
The system will fetch the invoice and list all sold products.
2. Select Product(s) to Return
Scan the product(s)barcode or type the name of the product being returned.
Enter the quantity the customer is returning.
3. Choose the Return Reason
Pick a return reason (like Damaged, Wrong Product, Customer Change of Mind, etc.).
You can define reasons in POS → Settings → Return Reason.
4. Process Return
Click on Return/Refund.
The system will:
Update stock by adding the returned quantity back to inventory.
Record the transaction in the Daybook & Return Reports.
Optionally generate a refund invoice.
5. Additional Features
Partial Returns: You can return a specific quantity without cancelling the entire order.
No Bill? Manual Return: If the invoice is not available, you can manually select the product and return it.
Returns in Reports: Go to Reports → Return Report to view the history of all returned products by date, customer, or reason.
6. Where It Reflects
Inventory Stock is auto-adjusted
Sales Report updates to exclude returned values
The Cash Register shows the refunded amount
Customer Account (if credit/points are used) adjusts automatically
Tags
- return-order-system
